Welcome & passenger experience
Hospitality & concierge
Crews, transfers and stay follow-up.
For crews and stays: transfers, hotel welcome, follow-up during the stay and thoughtful touches, with a single point of contact from planning to report.
What the service includes
- Crew welcome and transfers
- Coordination with the hotel, smooth arrival
- Stay follow-up and special requests
- Service report to the hotel or the airline
All our services
- VIP arrival assistanceFrom the aircraft door to their transport, with or without the lounge.Learn more
- VIP departure assistanceCheck-in, formalities, lounge and boarding gate.Learn more
- Moeava loungeA lounge prepared, served and kept before every flight.Learn more
- Fast TrackPassenger flow guided on domestic and international departures.Learn more
- Parafe e-gate guidanceAutomated border-control gates, queues kept moving.Learn more
- Hold baggage screeningHold baggage inspection in the restricted area.Learn more
- Tailored servicesDelegations, crews, events, irregular operations.Learn more
