Welcome & passenger experience
VIP arrival assistance
From the aircraft door to their transport, with or without the lounge.
Your passenger is met at the aircraft door by a uniformed agent, flower lei in hand, then accompanied from end to end: immigration, baggage, customs and handover to their transport. With the Moeava lounge, they wait in comfort while we take care of everything.
What the service includes
- Met at the aircraft door as soon as it opens
- Priority passage through immigration
- Baggage collection and customs
- Handed over in person to the driver or the hotel
- Time-stamped report sent to the client as soon as the welcome ends
All our services
- VIP departure assistanceCheck-in, formalities, lounge and boarding gate.Learn more
- Moeava loungeA lounge prepared, served and kept before every flight.Learn more
- Hospitality & conciergeCrews, transfers and stay follow-up.Learn more
- Fast TrackPassenger flow guided on domestic and international departures.Learn more
- Parafe e-gate guidanceAutomated border-control gates, queues kept moving.Learn more
- Hold baggage screeningHold baggage inspection in the restricted area.Learn more
- Tailored servicesDelegations, crews, events, irregular operations.Learn more
