VIP arrival assistance
From the aircraft door to their transport, with or without the lounge.
Learn more · VIP arrival assistanceVIP meet & greet · Airport assistance · Tahiti Faa'a
Your arrival in Tahiti begins at the aircraft door.
A dedicated agent looks after your passengers on arrival, departure or transit: formalities, baggage, the Moeava lounge and the handover to their transport.
- Available 7 days a week
- Last-minute requests
- Immediate service report
Your service
Moeava lounge
Your passenger's journey
- Aircraft door
- Personal welcome
- Immigration
- Baggage
- Customs
- Moeava lounge
- Transport
VIP welcome · Arrival with Moeava lounge · Met at the aircraft door, immigration, baggage, customs and onward transport
7 days a week
On site according to the flight programme
30 min ahead
Agent in position before every arrival
Immediate report
Every step recorded as it happens
Last minute
Requests accepted up to 2 hours before, when operating conditions allow
Trained agents
Written procedures, signed training records
Our services
From a single welcome to a full flight programme, on arrival as well as on departure.
Welcome & passenger experience
VIP departure assistance
Check-in, formalities, lounge and boarding gate.
Learn more · VIP departure assistance
Professional airport services
Parafe e-gate guidance
Automated border-control gates, queues kept moving.
Learn more · Parafe e-gate guidance
Hold baggage screening
Hold baggage inspection in the restricted area.
Learn more · Hold baggage screening
How it works
Five steps, from your first message to the signed report.
- 1
Request
You send us your request
Passengers, flight, times, special instructions. For recurring services, your flight programme is enough.
- 2
Planning
Tahiti Gestion organises the service
The operations manager assigns trained agents and confirms the arrangements.
- 3
Welcome
The agent welcomes and assists the passenger
Impeccable presentation, tablet in name-board mode, assistance through every formality.
- 4
Tracking
Every step is recorded
Each step is ticked and time-stamped on a tablet as the welcome unfolds.
- 5
Report
The report is sent
PDF report by e-mail or WhatsApp as soon as the service ends, weekly report for recurring programmes.
Traceability
You know exactly how the service went.
During the welcome, the agent ticks every step on their tablet. At the end, you receive the time-stamped report: what was done, when, and by whom. Quality is verified, not assumed.
Every step time-stamped
From the agent in position before landing to the handover to the driver, with the actual time and the agent's name.
Disruptions written down
Late baggage, extended screening, diverted flight: what happened is recorded, together with what was done about it.
In your inbox within the hour
The PDF report is sent as soon as the service ends, in the language you choose, to the recipient you named.
Tahiti Gestion PPS
Service report
VIP welcome · arrival · international flight · 2 passengers
- Handled from
- 06:55 – 07:58
- Duration
- 1 h 03
- Passengers
- 2
- Steps completed
- 6 / 6
- 06:55Agent in position at the aircraft door
- 07:12Passengers welcomed
- 07:26Immigration cleared
PDF report sent to the client at 07:58
An organisation sized for Tahiti Faa'a Airport
- 38
- team members
- 5
- specialised units
- 3
- team leaders in the field
- 7/7
- according to the flight programme
- 30 min
- ahead of every arrival
You are?
Traveller or family
Are you a traveller?
Enjoy personal assistance from the moment you land in Tahiti, or all the way to your boarding gate.
Business
Are you a professional?
- Airline
- Airport
- Agency
- Tour operator
- Hotel
- Resort
- Delegation
Entrust your passengers to a structured field team: planning, traceability and reporting.
Quality documented at every service
Every service follows the same cycle, from the roster to the report. Deviations are logged, tracked and corrected.
- 1Plan
- 2Do
- 3Record
- 4Check
- 5Improve
Our organisation is built on the quality management principles of the ISO 9001 standard.
The faces behind your welcome
VIP welcome agent
Welcome at the aircraft door, formalities, baggage and the Moeava lounge. Trained and assessed for each type of service, operational English.
Airport operations agent
Certified in hold baggage screening, badged for the restricted area, on position before every international departure.
Team leader
In the field at every flight: assigns the agents, checks the service and answers the principal.
Request a quote
Let's talk about your service
Tell us what you need. We will get back to you quickly with a personalised proposal.
- Tahiti Faa'a International Airport, French Polynesia
- A team on site 7 days a week, at every flight
- Immediate service report